Customer Care

We apply the skills and energies of the best trained and certified professionals in the state. They are masters at “proactive predictive service” – the ability to prevent problems before they occur. Through our preventative maintenance program our machines experience 99.2% up time giving you less interrupted time in your business.

When problems do arise our support team mobilizes into action! Our local in-house Customer Care Center is ready to assist you immediately. From remote support to certified technicians arriving on site with needed parts, most difficulties can be resolved in minutes providing you with a quick resolution!

“The customer care department is always so helpful and can often fix my issue over the phone. If they can’t, they get a tech out right away.” – Bieri Hearing Specialists, Saginaw

“Thank you for the superb support that MOS provided during the development and implementation of our new equipment. You worked with our ongoing timelines and tight delivery dates. MOS technical team is crucial to our success. Thanks for your ongoing support!” – Gordon Food Services, Global Headquarters